Cransley Hospice Trust is looking for volunteers to help us in our retail shops; Cransley Charity Shop and Curated by Cransley located in Kettering town centre.
About the role
Could you use your customer service, interpersonal skills and self-motivation to support our shops?
We provide a friendly welcoming environment for customers and staff and we take pride that the shops are well stocked and presented well.
It’s an opportunity for you to develop your customer service skills, meet new people and add value to your local community. You can learn new transferrable skills and enhance your CV.
Shop duties include
- Welcoming customers
- Accepting donated goods from customers
- Obtaining Gift Aid support from customers donating goods
- Using the till and handling money in accordance with set procedures.
- Sorting and hanging of donated stock
- Steaming of clothes (after appropriate training)
- Keeping all areas clean, tidy and clear
- Taking rubbish to bins in close vicinity
- Helping with shop displays
About our Charity
Cransley Hospice Trust has a vital place at the heart of the community, raising funds and awareness so that more people are able to be as comfortable as they can during the final stages of their lives and support for their families is accessible and available.
Cransley Hospice Trust is committed to equal opportunities principles and practice.
All volunteers, in their particular roles and working collaboratively, will be expected to follow the principles of Cransley Hospice Trust as set out in the volunteer briefing document.
All volunteers must work within the policies and guidelines adopted by the organisation.
Cransley Hospice Trust is passionate about high quality hospice and end of life care being available to all. We are committed to raising funds that will support and develop the delivery of these services for our local community of North Northamptonshire.
Register your interest for the role
Register your interest with us and we will be in touch.
Volunteering for Cransley Hospice Trust test
We have over 100 volunteers within the Cransley Hospice Trust community. Our volunteers are crucial to the success of our organisation. We have a diverse community to help us in many different ways; fundraising at events, working in our shops, bringing a variety of skills and expertise to our Board, and to the admin team in the office, speaking at events as ambassodors for Cransley Hospice Trust, shining a light on the importance of end of life care within our community.
Most importantly a welcoming, warm smile and a willingness to help out, get involved and to listen.
Contact our fundraising office or email our volunteer.coordinator@cransleyhospicetrust.org.uk
All our volunteers are provided with the necessary training for their roles.
We hold regular induction sessions where all new volunteers have an opportunity to meet with other staff and volunteers. This includes an introduction to volunteering and Cransley Hospice Trust, as well as essential training on safety and material handling. The sessions are interactive and everyone is encouraged to participate. Your own previous experience is an important part of these sessions, so they tend to be lively occasions, with everyone having their say. Everyone who has attended these sessions has said how much they have enjoyed them
As well as general training, volunteers are given specific specialist training, to reflect the needs of their own role. For example if you are a volunteer in one of our retail shops you will be provided with till training as well as customer service and health and safety procedures for the shops, together with information on stock selection and rotation.
Office staff are also provided with specialist database training and telephone and display equipment training. All volunteers who take part in events are given a specific brief for that event which includes a health and safety component.
Whatever role you may be asked to fulfil we will provide you with all the necessary training and equipmement.
You will have an opportunity to learn new skills and engage with others while making a real contribution to Cransley Hospice Trust.
Give back to your community through volunteering at Cransley Hospice Trust
