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Privacy Policy

This policy explains how Cransley Hospice Trust collects and uses the personal information you provide to us whether online or via phone, mobile, email, letter or other correspondence, and the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By providing us with your personal information or by using our website, you are agreeing to your information being used and disclosed in the ways described in this policy.

If you have any questions about this policy and our privacy practices, please get in touch. You can email us at, call us on 03000 274040, or write to us at Cransley Hospice Trust, St Mary’s Hospital Site, 77 London Road, Kettering, Northamptonshire, NN15 7PW.


Personal information we collect can include your name, contact details, date of birth, bank account details, credit/debit card details, information about your contact with and support of Cransley Hospice Trust, and whether you are a UK tax payer so that we can claim Gift Aid. We may collect personal information about you when you make a donation to us, register for an event, purchase from us, sign up for communications, enquire about our activities, or otherwise give us personal information.

We may gather information about how you use our website, such as which pages are most visited. Wherever possible, this information will be aggregated or anonymised, that is, it will not identify you as an individual visitor to our website.

We do not usually collect sensitive personal information about you unless there is a clear reason for doing so, such as participation in an event where we need this information to ensure we provide appropriate facilities for you. We may collect health information if you tell us about your experiences of the hospice (for example, if you act as a case study for us); however, we will make it clear to you when collecting this information as to what we are collecting and why. We may keep a record of your relationships so we can improve our communication to you, for example details of your spouse if you both support us, so we do not send separate postal mailings to both of you.

We also use this information to help us provide and improve our services as a charity and to keep a record of our communications with you.

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